FAQ

How does your service work?
All meals and food products can be delivered nationwide. Each meal, with the exception of the live lobsters, is shipped frozen. The meal(s) will still be frozen when received. The meal(s) are shipped them in specially designed cooler boxes with dry ice. The dry ice comes in a specially designed plastic packaging that is easy to handle, and contains handling instructions and warning labels. All of meals are very simple to prepare. Each is fully cooked (except steaks) and only need to be reheated in a conventional oven for approximately 20 - 30 minutes. Each meal selection will come with easy to follow cooking instructions.
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Most of the meals fee up to 4 or more people. Do you have individual meals?
All meals serve four or two people. However, they all can be easily split to serve one for several days. Each meal can remain in your freezer for up to six months.
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How do I cook my meal(s)?
Each meal you select will come with a "quick" and a "traditional" cooking method to choose from. Some meals also offer "grilling" and "sear roasting" methods. Simply choose the method that fits your lifestyle for the evening!
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Why does a dinner from Send a Meal make a great gift?
When you give meal, you're really giving your friends and relatives two gifts in one! First, you're treating them to a delicious dinner ... everyone loves a great meal! Second, you're giving them the gift of time. Because each meal is so quick to fix, they'll have more time to spend doing the things they love. Of course it doesn't hurt that these meals are the ultimate in convenience for you too ... no shopping, no wrapping, no wrong colors or sizes ... just premium gifts that everyone appreciates!
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What if I receive something that I am not satisfied with?
At Send a Meal, we guarantee you will love the product that is delivered! If not, we will cheerfully refund your money or replace the item(s). It's that easy with no worries, no hassles guarantee! 100 % Satisfaction Guaranteed (see our refund policy for additional information)!
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I just placed my order online. How will I know the order was received?
You will receive two email confirmations for each order placed online. The first email should arrive within 10 minutes after completing your order. It confirms receipt of your order and provides you with your order number. The second email is sent the moment your product is shipped and provides you with your package tracking number.

For the fastest customer service, check the latest status of your order, get tracking information, obtain copies of receipts and more by logging into your account here: http://www.sendameal.com/inc/account/main
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Can I ship my order anywhere?
We're sorry but the meals cannot deliver to PO Boxes or APO and FPO addresses. To guarantee delivery, we must have complete addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers. We can ship to Hawaii and Alaska, but please be sure to select the overnight shipping option. When shipping to Hawaii or Alaska, your overnight shipping option will actually arrive in conjunction with our 2-day shipping schedule.

Unfortunately at time due to the perishable nature of our products we can only ship to addresses within the United States.
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Can I ship your meals to an apartment?
Yes. However, the shipping carriers will not leave your package at the door if no one is home or no one answers the door of an apartment building or complex. Furthermore, we cannot force the driver to leave the package if no one is home. Our suggestion is to have your package shipped to a place of employment. We will not be responsible or issue refunds if a delivery attempt was made on time and the recipient was not home to receive the package. It is your responsibility to inform your recipient of their impending delivery.
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I have a friend in the hospital. Do you ship you ship to hospitals?
Deliveries to hospital are strongly inadvisable. Being that Hospital deliveries go to a general receiving area, we cannot guarantee hospital deliveries. For this reason, no refunds will be given for patients that have checked out or are unable to locate.
*For products shipping to hospitals, hotels, colleges or similar location, Send a Meal will attempt delivery of the package to the street address provided by the customer. However, we provide no guarantee that the package will be delivered to the intended recipient or company. Send a Meal assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out.
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Can I select an exact delivery date?
Yes. Use the "Additional Information" box during the checkout to specify a particular delivery date. Delivery dates cannot be guaranteed with Ground shipping. Because we are bound to the shipper's (UPS, FedEx) delivery schedules we cannot guarantee delivery times of day. Business deliveries will occur prior to 5:00 PM and residential may take up until 7:00 PM.
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Is your site secure for shopping?
Absolutely! We use VeriSign, Hacker Safe & PayPal to protect our customers. While shopping, you will see the SSL security seal on the checkout page. This seal verifies that the page is being displayed over a secure link.
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Do I have to place a minimum order?
There is never a minimum order at Send a Meal. Buy as little or as much as you like.
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Can I send a personalized message with my gift?
Absolutely! Remember to include your message in the "Card Message" box provided during checkout. Your order will arrive with your personalized gift card.
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How will I know when my order has shipped?
You will receive a shipment confirmation email after your order has been shipped. You can track delivery status on our website with our UPS/FedEx Tracker on our Tracking page. Be sure to include an email address and password when you place your order.

For the fastest customer service, check the latest status of your order, get tracking information, obtain copies of receipts and more by logging into your account here: http://www.sendameal.com/inc/account/main
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What is your policy if I provide an incorrect shipping address?

Ground shipping, you must�contact us to change your shipping address within 12 hours of your order being received. 2-Day and Overnight shipments�the address correction within 2 hours of your order being received.

Although this is rare, occasionally the shipping address you type in has errors. If an incorrect address was provided, and the food is shipped/delivered to the incorrect address. We will be happy to reship your meals to the correct address. However, we will have to charge you in full for the reshipment.

Due to the perishable nature of the meals, orders already in transit cannot be canceled or rerouted.

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My package was delivered late. Can I get a refund for my shipping fees?
Yes, but this is a limited guarantee and is only offered for 2-Day and Overnight shipments. If the parcel carrier fails to deliver your package on time, your shipping charges will be refunded. This offer excludes all Ground shipments, and attempted deliveries to apartment addresses. However, our refund policy does not cover: weather delays, Ground shipments (arrival dates are not guaranteed, only estimated), and high seasonal shipping volume (such as Thanksgiving & Christmas).
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How are your products shipped and what shipping options do I have?
Our Ground shipping method will get your package delivered within seven business days or less from the day we receive your order. We currently use UPS and FedEx for delivery. And, you don't have to be home to receive your package. Our delivery companies are asked to leave your package at your front door (excludes apartment locations). We also offer 2-Day Air and Next Day Air delivery options. Please see our Shipping Information page for complete details. Your products are shipped in a polystyrene cooler packed with dry ice to insure that they will arrive frozen and in perfect condition.
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What is your privacy policy?
Send a Meal.com takes your privacy seriously. Please read the following to learn more about our privacy policy.
When you register we ask for information such as your name and email address. We also collect payment for products online via your preferred credit card. We will in no way share your personal information with anyone outside of Send a Meal.com. Your business is very important to us and we take every precaution to insure your privacy.
View our privacy policy

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How will Send a Meal make my meal planning easier?
Send a Meal makes "What's for dinner?" easy to answer. Our 5 and 7-day Meal Plans have taken the guess work out of what items to serve together. Plus you'll love the convenience of having these delicious, easy-to-fix meals delivered right to your door. Even better, shopping sendameal.com means you can plan and order meals anytime (24 hours a day, seven days a week).
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Do you offer free shipping?
Yes. We offer free shipping on all of our occasion meal certificates, and for the meals that your recipient selects. Free overnight shipping is available on all of our live lobster meals. We also offer free shipping on all of our Meal of the Month selections. However, the free shipping offer is only extended to the continental US. You will be contacted via email regarding additional shipping fees for deliveries to Alaska and Hawaii.
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Will Send a Meal really save me time?
YES! First, you can skip that time consuming trip to the grocery store. You'll have complete meals in your freezer, ready to go at a moments notice. Second, our meals are ready to cook ... you won't waste any time slicing, dicing, measuring ... all those preparation steps are done for you. The cooking time on our meals varies from 15 - 45 minutes, depending on the cooking method you select. Because our meals are shipped for distributions centers from major suppliers such as Omaha Steaks and Lobster Gram we help make life even easier, you can simply select the meal that fits your schedule for the evening!
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My credit card was declined, but my account shows a charge pending. Why?
The expiration date, security card code, zip code and billing address you enter must match exactly what your financial institution has on file for your account (including the street address). If not, the transaction will be denied but your financial institution will likely place a "hold" on the funds for up to five business days even though the transaction is denied due to this address data mis-match. We do not control the authorization process. We are not charging your account multiple times in these situations.
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I forgot to enter the coupon code when I placed my order. Can I still get my discount?
Sorry, but you must have the coupon code and enter it during checkout. We regret that we cannot process these discounts manually or retroactively.
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What is your return/refund policy?
Send a Meal hand picks the meals we offer from the highest quality manufactures. We certainly hope that you fully enjoy everything you purchase. If for any reason you are not fully satisfied with an item due to damage or quality, please feel free to return the unused portion and we will be happy to refund your purchase price or replace the item.

Orders canceled prior to shipping are subject to a 15% restocking fee. Request for refunds on gift certificates prior their expiration date will be charged a 10% administration fee.

Send a Meal cannot be responsible for incorrect ship to address information and refunds will not be issued. Additionally, if a package is returned undeliverable, we will happily re-ship the item at the customers expense.

For products shipping to hospitals, hotels, colleges or similar location, Send a Meal will attempt delivery of the package to the street address provided by the customer. However, we provide no guarantee that the package will be delivered to the intended recipient or company. Send a Meal assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out.

If you are shipping�to an apartment addresss, we will not be responsible or issue refunds if a delivery attempt was made on time and the recipient was not home to receive the package. It is your responsibility to inform your recipient of their impending delivery.

Note: Our shipping fee refund policy does not cover: weather delays, high traffic holiday times such as Thanksgiving and Christmas, and Ground shipments (Ground shipping arrival dates are not guaranteed, only estimated).

Refund/return requests must be made within seven (7) days of your delivery date via email to contact@SendaMeal.com.

Feel free to call us. Weekdays: 9 am to 4 pm CST
Saturday & Sunday: Closed

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Can I cancel my order?
If you have paced your order with Ground shipping, you must cancel your order�within 12 hours of your order being received. 2-Day and Overnight shipments must be canceled�within 2 hours of your order being received.

Due to the perishable nature of the meals, orders already in transit cannot be canceled or rerouted.

To cancel your order you must notify us by email at orders@sendameal.com.

Orders canceled prior to shipping are subject to a 15% restocking fee. Request for refunds on gift certificates prior their expiration date will be charged a 10% administration fee.

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