FAQs
Frequently Asked Questions (FAQs)
Ordering & Account
Q: Is SendAMeal a subscription service?No—SendAMeal is completely subscription-free. Order only when you need meals, with no auto-billing or commitments.
Q: Can I modify or cancel my order?Orders typically can't be modified or canceled once submitted. Please carefully review recipient details and meals before checkout.
Pricing, Discounts & Rewards
Q: Does SendAMeal offer discounts or promotions?Yes, visit our Coupons Page regularly for current promo codes and special discounts.
Q: Do you have a rewards program?Yes—our rewards program allows you to earn points with every purchase. Redeem points for discounts on future orders. Join the Rewards Program here.
Shipping & Delivery
Q: How are meals packaged and shipped?Meals are shipped frozen in insulated packaging with dry ice or gel packs, ensuring freshness for up to 72 hours in transit.
Q: What shipping options do you offer?We offer Standard Ground (3-7 days), Expedited (2-day), and Quick Ship Same-Day delivery (select locations). View Delivery Options.
Q: Can I schedule delivery for a specific date?Absolutely. Choose your preferred delivery date during checkout.
Q: Do meals require a signature upon delivery?To ensure the fastest delivery possible, packages are left at the residence upon delivery. No signatures are required.
Gifts & Personalization
Q: Can I include a personalized message with my gift?Yes, add a personalized gift card message (up to 200 characters) during checkout.
Q: Can I send meals anonymously?Yes. Choose to send your gift anonymously; your recipient sees your message but not your name.
Holidays & Special Occasions
Q: Do you offer holiday-specific meal gifts?Yes—we provide special meal gifts for Thanksgiving, Christmas, Easter, Mother's Day, and more. Visit our Meal Gifts page for seasonal offerings.
Q: Can I place bulk or corporate orders?Absolutely! Send meals to multiple addresses, perfect for corporate gifting or events. Contact our team at customerservice@sendameal.com.
Dietary Needs & Nutrition
Q: Do you offer meals for special dietary needs?Yes, our menu includes gluten-free, vegetarian, vegan, diabetic-friendly, low-carb, and senior-specific meals. Explore dietary options on our Meals Page.
Q: Are nutrition facts and ingredients provided?Yes, each meal has detailed nutritional information and ingredients clearly listed, including allergen warnings.
Customer Support & Tracking
Q: How do I track my order?Once shipped, you'll receive real-time tracking information via email or SMS.
Q: How can I contact customer support?Reach our support team via phone at 888-680-5454 or email at customerservice@sendameal.com. Extended hours including weekends and evenings.
Policies & Guarantees
Q: What if my delivery is late or compromised?We offer a freshness and satisfaction guarantee. If meals arrive late or thawed, contact us for a full refund or replacement.
Why Choose SendAMeal?
Q: How does SendAMeal compare to other meal delivery services?Unlike meal kits (Factor, Blue Apron, HelloFresh), SendAMeal offers fully prepared meals—no cooking, no subscriptions. Just heat, serve, and enjoy.
Q: What makes SendAMeal reliable?With 20+ years in business, nationwide coverage, and excellent customer reviews, SendAMeal consistently delivers quality and reliability.