Please note that ground shipments typically take 3-7 business days for delivery, excluding weekends and the submission date. Our calendar is based on the ship date of an order. Standard orders placed after 9am EST on Wednesdays will not ship until the following week. Delivery dates may be impacted due to extreme weather conditions or high volume. We are currently unable to accept orders shipping to Alaska or Hawaii due to shipping delays.
Additionally, once an online order has been submitted, it cannot be altered or canceled for any reason. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.
While we strive to deliver your meal on your requested date, please understand that ground shipments are estimates and not guaranteed. Keep an eye out for a follow-up email containing your tracking number and confirmed delivery date from the carrier.
Our meals are prepared by chefs as soon as you place your order. This includes cooking, packaging, and freezing them for freshness.
Shipping perishable foods is different from shipping other goods. It's a carefully choreographed ballet - our meals require special care to stay frozen from start to finish. That's why our shipments don't lounge around in FedEx or UPS facilities over the weekend; they're on a strict timetable to ensure they reach you at peak deliciousness.
Terms and Conditions
1. Introduction
Welcome to SendaMeal.com. By accessing our website or using our services, you agree to be bound by these terms and conditions. Please read them carefully.
2. Services
SendaMeal.com provides an online platform for ordering and delivering prepared meals. Our services are available to individuals who can form legally binding contracts under applicable law.
3. Account Registration
To access certain features of the site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Order and Payment
When you place an order on SendaMeal.com, you agree to pay the price specified for the product, along with any delivery charges. Payment is due at the time of order. We accept various forms of payment as listed on our website.
5. Delivery
SendaMeal.com will make reasonable efforts to deliver your order within the time frame specified at the time of your order. However, delivery times are estimates and not guaranteed.
6. Cancellations and Refunds
Once an online order has been submitted, it cannot be altered or canceled for any reason. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.
7. Intellectual Property
All content on SendaMeal.com, including text, graphics, logos, and images, is the property of SendaMeal.com or its content suppliers and is protected by international copyright and trademark laws.
8. Disclaimer of Warranties
SendaMeal.com provides its services on an "as is" and "as available" basis. We do not warrant that the site or its services will be uninterrupted, timely, secure, or error-free.
9. Limitation of Liability
In no event shall SendaMeal.com, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or its services.
10. Indemnification
You agree to indemnify and hold harmless SendaMeal.com and its affiliates, officers, agents, and employees from any claim or demand made by any third party due to or arising out of your use of the site or its services.
11. Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.
12. Changes to Terms and Conditions
SendaMeal.com reserves the right to modify these terms and conditions at any time. Your continued use of the site after any such changes constitutes your acceptance of the new terms and conditions.
13. Contact Us
If you have any questions about these terms and conditions, please contact us at customerservice[at]sendameal.com.